- General Service and Maintenance
- What is Covered?
- How Does it Work?
- Who Can Do the Repair?
- More Warranty Details
You can find comprehensive maintenance instructions in Tornado’s user guide, or you can bring your hydrovac truck to Tornado Hydrovacs’ Service & Parts department for regular maintenance if you are located in the Alberta area. Regular maintenance helps ensure safe excavation. Remember that our Canadian hydrovacs are designed to work in a variety of climates. From extreme cold to extreme heat, regular service helps ensure that your hydrovac truck will keep working at peak performance.
Service requirements are dealt with immediately. If a part is from an outside vendor, Tornado will send it off and invoice the customer until the warranty claim resolution comes back. Before beginning any work on warranty repairs, Tornado needs a quote from your mechanic. No repairs should begin until Tornado responds with approval.
If you need to find a local dealer, contact Tornado’s Service Department at (403)-740-2043. Your mechanic will be required to send photos of the damage along with the quote for the repairs. Once Tornado receives the quote, the approval process will take up to one business day. Don’t worry about your truck being out of service for an extended period, Tornado ensures that the warranty process is as quick as possible.
Repair, replacement, or credit will be at Tornado’s discretion. Tornado will not reimburse for work performed without prior authorization. Tornado reserves the right to refuse estimates deemed excessive. Compensation for lost time, wages or travel are not covered by warranty and will not be reimbursed.
The major components of a hydrovac truck are covered for one year, beginning when it’s in service*. These components include the boom, the tank, the silencers, the blower, the water pump, the boiler, the inverter, the hydraulic pumps, the engine, and the van body structure. Anything that is not welded by Tornado falls under the 1 year warranty.
*In service means once the truck is driven off our sales lot.
The customer must contact Tornado’s Service Department (24 hour phone line), and they will assess whether the warranty inquiry can be dealt with using replacement parts or if it needs an outside repair facility. Tornado requires photos to be sent for this assessment. If a part needs to go to warranty, the broken piece must be returned to Tornado. If the piece is small enough, Tornado will send you what you need immediately.
If you have a preferred mechanic, Tornado will ship the parts to their location and they will be able to do the repairs for you. If you are going to use a third party mechanic, Tornado requires photos of the malfunction as well as a quote for their services.
The warranty is non-transferrable once activated by the user. It warrants that our products shall be free of defects in material and workmanship under normal operating conditions and when properly maintained and operated as directed in the owner’s manual for a period of one year. Warranty does not apply to any Tornado products that have been subject to misuse, negligence, accident or which have been altered or repaired by anyone other than Tornado.
Tornado warrants all new truck bodies and/or accessories purchased directly from Tornado for a period of 1 year from the date the truck goes into service. The warranty must be activated within 30 days of the truck going into service by calling into the Warranty Administrator to register.