Hydrovac Service Throughout North America
Tornados Hydrovac service is available for all our customers throughout North America, we take pride in making the repair process as easy as possible. We provide a list of approved mechanics throughout the U.S. and Canada, or if you have a preferred mechanic we are happy to coordinate repairs with them. Tornado will occasionally send out technicians to remote locations to resolve any pressing issues.
Step 1: Call Tornado
If there is an issue or malfunction with your hydrovac truck, call Tornado’s 24 Hour Hydrovac Service Line, 403-740-2043, and explain the issue.
Step 2: Choose your Mechanic*
Tornado will then recommend a partner service provider in your area, or you can choose your own preferred mechanic. If you choose your own mechanic, the third party mechanic will send photos of the damage along with a service quote to Tornado’s hydrovac service department. Your mechanic’s request will have a response within 24 hours. Any damaged warranty parts will be returned to Tornado and new parts will be sent to your location to ensure a speedy repair.
Step 3: Get Back on the Road
Our 24-hour repair approval time ensures a quick turnaround. Parts will be shipped quickly so you’re back to work as soon as possible
General Service and Maintenance
In all our years of manufacturing and service, we have never had a malfunction with our welding. We provide a 5 year warranty for ease of mind for our clients, and in the case of any unexpected malfunctions.
What is Covered?
The major components of a hydrovac truck are covered for one year, beginning when it’s in service*. These components include the boom, the tank, the silencers, the blower, the water pump, the boiler, the inverter, the hydraulic pumps, the engine, and the van body structure. Anything that is not welded by Tornado falls under the 1 year warranty.
*In service means once the truck is driven off our sales lot.
How Does it Work?
The customer must contact Tornado’s Service Department (24 hour phone line), and they will assess whether the warranty inquiry can be dealt with using replacement parts or if it needs an outside repair facility. Tornado requires photos to be sent for this assessment. If a part needs to go to warranty, the broken piece must be returned to Tornado. If the piece is small enough, Tornado will send you what you need immediately.
Who Can Do the Repair?
If you have a preferred mechanic, Tornado will ship the parts to their location and they will be able to do the repairs for you. If you are going to use a third party mechanic, Tornado requires photos of the malfunction as well as a quote for their services.
More Warranty Details
The warranty is non-transferrable once activated by the user. It warrants that our products shall be free of defects in material and workmanship under normal operating conditions and when properly maintained and operated as directed in the owner’s manual for a period of one year. Warranty does not apply to any Tornado products that have been subject to misuse, negligence, accident or which have been altered or repaired by anyone other than Tornado.
Tornado warrants all new truck bodies and/or accessories purchased directly from Tornado for a period of 1 year from the date the truck goes into service. The warranty must be activated within 30 days of the truck going into service by calling into the Warranty Administrator to register.