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Service Center - Welcome to Tornado's Service Center
Service Center Documents
Service Center - FAQ
Service Center - Warranty Repair Policy
Service Center - Warranty Approval Form
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Welcome to Tornado's Service Center

Do you need to service your hydrovac truck? Bring any make of hydrovac truck to our service center, located in Red Deer Alberta. With a wealth of hydrovac truck servicing experience and over 40 years of heavy duty mechanic expertise, we will return your truck to operation. Our customer service and hydrovac truck repair teams are committed to get you back to work safely and quickly.

Welcome to Tornado's Service Center

Service Center Documents

Needing a document from Tornado? Simply select the category and file you're looking for and select download.

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Frequently Asked Questions

Do you have maintenance, repair or warranty questions? We invite you to peruse our FAQ below, for quick answers to your questions. If you have other inquires not addressed in our FAQ, you can reach us for help at 1-877-340-8141 option 1; we are available 24 hours a day, seven days a week and happy to assist you in getting a solution that best fits your circumstance.

I AM NOT IN THE VICINITY OF YOUR FACTORY REPAIR CENTER IN RED DEER, CAN YOU STILL HELP ME?

Yes, many of our customers are too far away to take advantage of our Red Deer facility. Call or e-mail us, and we can help you identify a local repair shop or recommend one of our partners.

I THINK I MAY HAVE A WARRANTY REPAIR CLAIM WHAT DO I DO NEXT?

Calling your selling dealer is the first step. For Canadian customers that purchased directly from us please call 1-877-340-8141 option 1. Typically we diagnose issues over the phone and ask for pictures of the affected components, which can be submitted through our Warranty Approval Form (WAF). If the warranty is approved, we encourage you to bring your Hydrovac to our facilities or request that you provide a quote from your mechanic. Note: Please do not proceed with any unauthorized warranty repairs; we will not honour the cost of unauthorized repairs.

I HAVE A TRUSTED MECHANIC, CAN YOU HELP THEM WITH QUESTIONS?

Yes, your mechanic is welcome to call us and get support. We can be reached at 1-877-340-8141 option 1. We often help remote mechanics diagnose the best course of action in the repair or maintenance of our Hydrovacs.

Warranty Repair Policy

Tornado's comprehensive 1 year limited warranty is a protective dome on workmanship and material defects, including the boom, tank, silencers, blower, water pump, boiler, inverter, hydraulic pumps, van body structure and welded components. Please note, the chassis warranty coverage is unique to the dealer that supplied you the chassis.

Warranty Repair Policy

Warranty Approval Form (WAF)

Let’s solve your issue, and get you back to operating safely and efficiently. You can download Tornado’s Warranty Authorization Form (WAF) and submit via email to warranty‌@‌tghl.ca or, submit your our WAF form below. Our team will work out the logistics with you and make your servicing experience as seamless as possible.