Privacy Policy

Privacy Policy Effective Date: February 26, 2025 Tornado Infrastructure Equipment (North America) Inc. (“Tornado,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including your SMS consent. 1. Information We Collect We may collect the following types of personal information when you interact with us: Contact Information: Name, phone number, email address, and mailing address. Transactional Information: Records of purchases, service appointments, and billing details. Communication Data: SMS messages and responses, email correspondence, and customer support interactions. Technical Information: Device information, IP addresses, and browsing behavior when you use our website. 2. How We Use Your Information We use your personal information to: – Provide and manage our services, including appointment scheduling and reminders. – Send transactional communications, such as billing notifications. – Respond to customer inquiries and provide support. – Improve our services and user experience. – Ensure compliance with legal and regulatory requirements. 3. Sharing of Personal Information We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with: Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, SMS communication platforms). Legal & Compliance: If required by law, subpoena, or governmental request, we may disclose your information to comply with legal obligations. SMS Consent Protection Your SMS consent is not shared with third parties for marketing purposes. SMS messages are strictly used for transactional and service-related communications. 4. Opt-Out & Data Control SMS Communications: You may opt out of SMS messages at any time by replying STOP to any message. Data Requests: You may request access, updates, or deletion of your personal information by contacting us at 1.877.340.8141. 5. Security & Data Protection We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission is 100% secure. 6. Updates to This Policy We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date. 7. Contact Us If you have any questions or concerns about this Privacy Policy, you may contact us at: Tornado Infrastructure Equipment (North America) Inc. 4100, 77 St. Red Deer, AB T4P 3P7 1.877.340.8141 hr@tghl.ca